🔥Red Rebel 20oz Engraved Tumbler – Leather Look

Return and Refund Policy

Thank you for shopping with us! We hope you love your purchase, but we understand that sometimes things don’t work out. Please read our Return and Refund Policy below for information on how we handle returns and refunds.

1. General Return Guidelines

• We accept returns for most items within30 days of the delivery date.
• To be eligible for a return, the item must be in its original, unused condition, with all original tags, packaging, and accessories included.
• Personalized or custom-made items may not be eligible for return unless they are defective or damaged

2. Return Process

• To initiate a return, please contact us within 30 days of receiving your order.
• Please include your order number, the item(s) you would like to return, and the reason for the return.
• Once your return is approved, we will provide you with detailed instructions on how to send your item back.

3. Return Shipping Costs

• Customers are responsible for the cost of return shipping, unless the return is due to a defect, damage, or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurnace, as we cannot guarantee that we will receive your returned item.

4. Refunds

• Once we receive your return, we will inspect the item(s) to ensure they meet the conditions outlined above.
• If your return is approved we will process your refund to the original method of payment. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment method.
• If your return is not approved (for example, the item is used, damaged, or outside the return window), we will contact you with further instruction.

5. Defective or Damaged Items

• If you receive an item that is defective, damaged, or incorrect, please contact us immediately.
• We will provide a pre-paid return label and either send you a replacement item or issue a full refund, depending on your preference and product availability.

6. Non-Returnable Items The following items cannot be returned or refunded unless they are defective or damaged:

• Personalized or custom-made products
• Gift cards
• Downloadable software products

7. Exchanges

• At this time we do not offer direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order for the item you prefer.

8. Late or Missing Refunds

• If you haven't received a refund yet, please first check with your bank or credit card company, as processing times can vary.
• If you've done this and still have not received your refund, please contact us.

9. Contact Us If you have any questions or concerns about our return or refund process, please reach out to us at:

Blue Moon Laserworks LLC
Email: Marjorie@BlueMoonLaserworks.com

Thank you for shopping with us! We’re here to ensure you’re happy with your purchase.

Shipping Policy

Thank you for shopping with us! We strive to provide prompt and reliable shipping for all orders. Please read our shipping policy below for more details.

Processing Time

• All orders are processed during our regular business hours, Monday through Friday.
• Please allow 1-3 days for order processing
• Personalized and Made-to Order items: Some products may require additional time for personalization or product assembly. These items typically require 5-7 business days for processing. We will notify you if your order falls under this category and provide an estimated ship date.

Shipping Days

• We do not ship on weekends (Saturday or Sunday) or on public holidays. Orders placed on weekends or holidays will be processed on the next available business day.
• In some cases, we may be temporarily unavailable for personal business. If this occurs, we will notify customers in advance and provide updated shipping timelines. We apologize for any inconvenience this may cause and appreciate your understanding.

Shipping Methods

• We offer a variety of shipping options depending on your location and needs. Shipping fees will be calculated at checkout.
• Once your order is shipped, you will receive a tracking number to monitor your package's progress.

Order Delays

• While we strive to ship all orders on time, please note that external factors, such as weather delays, shipping carrier issues, or other circumstances beyond our control, may occasionally cause delays. We will keep you informed if any delays occur.

Thank you for your patience and understanding! If you have any questions about our shipping process, feel free to reach out to us. We're happy to assit you!